Hi all,
Do any of you know of a way to notify a customer if a new task has been scheduled on an open SO? I have tested the following so far without success. I created a status change workflow to send an email when a SO is changed to a status of "scheduled". I created an email template to grab the relevant SO information, but I have not had luck grabbing the new task information from said SO. Is there a way for the system to know which task (via tokens) to grab for the email template?
Are there other methods that you have used to accomplish the same thing?
Erik
Do any of you know of a way to notify a customer if a new task has been scheduled on an open SO? I have tested the following so far without success. I created a status change workflow to send an email when a SO is changed to a status of "scheduled". I created an email template to grab the relevant SO information, but I have not had luck grabbing the new task information from said SO. Is there a way for the system to know which task (via tokens) to grab for the email template?
Are there other methods that you have used to accomplish the same thing?
Erik
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