I have a new Account Rep that I recently created. For some reason the new Account Rep will show up on the Dispatch Board for some TP users but not for others. I know there's a group or setting somewhere that I need to adjust but just cant seem to find it.
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Tech/Rep not showing up on Dispatch Board
Steve Walter: TCW Computer Systems, Inc/Glick Audio & Video: 717-653-3127 -
Hi Steve,
They probably need to check their rep filters under the board options. It's likely these users are showing a specific set of reps or a rep group that this new user isn't a part of. It's likely they have the board options minimized, you should see a tab on the upper left corner of the window that will expand the options if you click on it. Let me know if you have difficulties and I will have a tech call to assist you.Marsha Blobaum
Product Analyst
Tigerpaw Software
800.704.9009 x4584
402.592.7317fax
mblobaum@tigerpawsoftware.com
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