Random Issue with Log reason on Service Order

[pyramid]

We have an established Time Entry Reason called RemoteAssistance. This Time Entry Reason is set up to be billable (InvoiceCustomer) and not on contract (Apply to Contract). Occasionally when thisTime Entry Reason “Remote Assistance” is selected it will incorrectly enter as notbillable and not on contract. There is no apparent rhyme or reason asto why it incorrectly intermittently enters as not billable which makes itdifficult to catch and so ridiculously frustrating. I tried going intoMaster Tables, Service, Time Entry Reasons and checking and unchecking InvoiceCustomer and Apply to Contract hoping to somehow clear the “glitch” but thenout of the blue it happens again. Anybody else experience this?

[Tony Mehner]

I haven't heard of this occurring within the system. I would take a look at Contract settings just in case there is some sort of an override set at that level. If that's not the case, I would give Support a call and have them review your database for a source of the issue.