Password change

[cbrouillette@gagetelephone.com]

Has anyone found a way for remote techs to update their password without going through the full client?

[Tony Mehner]

Currently, that feature exists exclusively on the full client, but we are making it easier to do with the recent V14 release. There is now a 'Forgot My Password' link on the log in window that allows users to change their own passwords. I will put a feedback to try and bring this functionality to the Portal for remote techs.

Thanks for the feedback!

[JCR]

Currently, that feature exists exclusively on the full client, but we are making it easier to do with the recent V14 release. There is now a 'Forgot My Password' link on the log in window that allows users to change their own passwords. I will put a feedback to try and bring this functionality to the Portal for remote techs.

Thanks for the feedback!

The 'Forgot Password' link in V14 does not support the Rep's email2 address. We use a group email address for email1 in our service dept and email2 as the individual's email.

When they click forgot password and type in their email address that matches email2 they get an error message that the email typed in does not exist. Please update V14 to support email2. Thanks