Feature Request: Workflow for Priority Change

[sweetenr]

It would be nice if you could create a workflow for a priority change in addition to a status change. In our industry we use the status change workflow but sometimes our priority changes from standard to critical or priority. It would be nice to be able to send a workflow when the Priority changes also.

[Jennifer Bischoff]

I have passed this request along to our development team for further consideration.

Thank you,

Jen Bischoff
Marketing & Social Media Coordinator

[ccsolutions]

+ 1 on this one for me.

[Jennifer Bischoff]

Glenn,

Thank you for your support for the feature request. I have added your name to the list.

Sincerely,

Jen Bischoff
Marketing & Social Media Coordinator

[Karen S]

Is there the ability to do wokflow for a priority change? This thread is from a while back.

[Marsha Blobaum]

Yes, you can do a service order priority change from a workflow that is based off of a service order. There is a "changes" tab on the workflow event definition to allow for this.