Change "This ticket has not been assigned a rep" to ".....assigned to a Tech"

[MMP]

Very confusing! Rep means, Rep on the Account Tab.
This really means there is not a technician assigned; please change to say that!

[Marsha Blobaum]

Where are you seeing this?

[MMP]

where I am seeing it

Marsha, here is snip
screenshotrep.PNG
hope this is helpful

[Marsha Blobaum]

Got it, thank you!