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Multiple items to be exchanged on one Service Order for one Price Book item

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  • Multiple items to be exchanged on one Service Order for one Price Book item

    The system will only allow a Price Book item to have a quantity of 1 in order for it to be exchanged with something in the Customer's Assets. In the instance, for example, where 21 serialized IP-based sets are in the Customer's Assets and the request for those to be exchanged for 21 serialized digit sets, an individual Price Book line item has to be created for each item to be returned. The result.... 21 exchanges on 1 service order. The request is to allow for multiple items to be exchanged from 1 Price Book item.
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