Automated Contract Invoices Emailed but not journaled

[cmhepola]

It appears that when I set up a contract to automatically email, the invoice does get created, approved, and emailed. However, there is no journal entry showing that the email was sent. Also, there is no email in my Outlook sent folder. The only way I can be sure the email was sent is to look at the "Email Sent" column in a list view. It would be helpful if the automated process included a journal entry.

[JCR]

It appears that when I set up a contract to automatically email, the invoice does get created, approved, and emailed. However, there is no journal entry showing that the email was sent. Also, there is no email in my Outlook sent folder. The only way I can be sure the email was sent is to look at the "Email Sent" column in a list view. It would be helpful if the automated process included a journal entry.

Agreed, this would be very helpful.

[Marsha Blobaum]

Invoices that are automatically emailed are sent directly through your SMTP server so you will not see them in your Outlook Sent folder. I'm curious as to what version you are running, I can see journal entries being made for invoices that are emailed automatically. Could it be that you have the "Hide System Entries" box checked in your Journal form? If so, you won't see these entries in your list until you uncheck that box.

[JCR]

Invoices that are automatically emailed are sent directly through your SMTP server so you will not see them in your Outlook Sent folder. I'm curious as to what version you are running, I can see journal entries being made for invoices that are emailed automatically. Could it be that you have the "Hide System Entries" box checked in your Journal form? If so, you won't see these entries in your list until you uncheck that box.

Yes you are correct. I must have had that checked. The journal entry is there.

[Marsha Blobaum]

That is great, thanks for the reply! I'm going to disable voting on this one for now.