Service orders Closed and invoiced but not 100 % posted

[cmaxi]

For those users that use the inventory and pull the GL batch from Tigerpaw to their accounting package:

We have encountered some service orders that were closed, and invoiced, but not 100 percent posted which created a problem with our revenue and cost in our accounting package general ledger which can then - understate or overstate your revenue and/or cost of goods sold. If these items are not detected before you close your month, and go not found until the end of the year - this causes headaches.
Please either set something in the programming that doesn't allow this to happen, or give us a report so that we can check this each month before closing the month. Right now there is not an easy way to find these. We had two of them that we came across, and one of the service orders had an item total of $57,000 so you can only imagine what that can do to your final accounting numbers.

[JCR]

In v14, we use a service order list view we named as "Closed SO - No Posted Invoice" as our controller monitors that to ensure invoices get posted.

[sdendle]

Hi cmaxi,

We've come across this issue in the past. You can also setup a crystal report for this.
Where are you based? I've also had conversations with Tigerpaw about automating/integrating this with our finance however the current inbuilt process isn't conducive with our region (we're in Australia).

Regards,

Sean

[Marsha Blobaum]

It's also worth noting that you can definitely accomplish this with the Matrix views. Please if you have questions on how to do this please contact your account rep or our support department so they can refer you to specific training material for the Matrix views. I am going to close this thread. Please start another thread if there are other concerns that aren't covered here.