Toolbar Icons grayed out

[jperry]

I have 1 user that every now and then his Journal, Tasks and Documents Icon get grayed out. This happened a few months ago and I can remember how I fixed it. I have reset his tool bar and no change. I have cleared his connection and still no change. This is only on 1 user.

Any help would be appreciated.

[Bob Williams]

James,
Try this - open their Rep Record, under Tools - Clear Saved Grid Layouts, and Reset Custom Toolbars. They will then need to sign out of TP and Back in.

[lauraw]

I am having this issue all of a sudden too - I tried logging out, clearing connections, resetting the tool bar, etc- nothing works. Anyone else ever have this issue? I'll be calling support, but just wondering if this has happened to anyone else recently. Thanks!

[billyt]

Yes, we are having this issue as well, also with only one user. It resolves itself eventually.

[lauraw]

I played around with my toolbar and grid settings again and got it to work. Strange and random.