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In some of the older versions of Tigerpaw:
When you added a literature package to an e-mail template it added the literature package name to the e-mail template and created a mapped link back to that particular literature package.
If you updated the literature package files in the master tables, all of the e-mail templates that you inserted that particular literature package would automatically send the updated literature package files the next time the user sent that e-mail template.
When you opened the e-mail template, there was a field that stated what literature package was added/inserted into the e-mail template.
Current version of Tigerpaw 14.1.17:
If you add a literature package to an e-mail template, it inserts the files of the literature package and does not retain the literature package name or the link back to the literature package master table files.
Your e-mail template now only displays the files that were in the literature package you selected at that particular time - you have no way of knowing what literature package you inserted or goes with each e-mail template because it does not retain that information.
If you have an update to a literature package - you have to try to find/identify all the email templates you have that have those particular literature package files. Once you locate all impacted e-mail templates, you need to delete the files and insert the revised literature package into the e-mail templates.
Also…
If you insert a Literature Package into an e-mail template - it does not save more than 2 or 3 files to the e-mail template in Tigerpaw version 14.1.17.
Even though on several dated release notes going back to version 13, it says it is fixed - but it isn't. TP Tech support had the same issue - they could not save more than 2 or 3 files to an e-mail template if they inserted it from a literature package.
When you added a literature package to an e-mail template it added the literature package name to the e-mail template and created a mapped link back to that particular literature package.
If you updated the literature package files in the master tables, all of the e-mail templates that you inserted that particular literature package would automatically send the updated literature package files the next time the user sent that e-mail template.
When you opened the e-mail template, there was a field that stated what literature package was added/inserted into the e-mail template.
Current version of Tigerpaw 14.1.17:
If you add a literature package to an e-mail template, it inserts the files of the literature package and does not retain the literature package name or the link back to the literature package master table files.
Your e-mail template now only displays the files that were in the literature package you selected at that particular time - you have no way of knowing what literature package you inserted or goes with each e-mail template because it does not retain that information.
If you have an update to a literature package - you have to try to find/identify all the email templates you have that have those particular literature package files. Once you locate all impacted e-mail templates, you need to delete the files and insert the revised literature package into the e-mail templates.
Also…
If you insert a Literature Package into an e-mail template - it does not save more than 2 or 3 files to the e-mail template in Tigerpaw version 14.1.17.
Even though on several dated release notes going back to version 13, it says it is fixed - but it isn't. TP Tech support had the same issue - they could not save more than 2 or 3 files to an e-mail template if they inserted it from a literature package.
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