I've seen a number of OLD threads on TAPI for auto-dialing out of Tigerpaw. TAPI is very, very old technology; TSAPI is a much more common interface that connects via IP on the back end application server (Tigerpaw in this case) with the PBX to allow for call control. Many CRMs like Oracle, Microsoft CRM, Salesforce, etc., all use TSAPI.
Is this on the horizon for development and if so when can we expect and if not, why not?
We have a many users on the Avaya CM platform but also MS Lync so perhaps there is a middleware integrator that could marry both of these together to work within Tigerpaw......
Thanks much,
Debbie Roark
Is this on the horizon for development and if so when can we expect and if not, why not?
We have a many users on the Avaya CM platform but also MS Lync so perhaps there is a middleware integrator that could marry both of these together to work within Tigerpaw......
Thanks much,
Debbie Roark
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