We would like to have PERSONAL Outlook appointments appear on the Dispatch Board WITHOUT them adding into the total # of hours scheduled for a day nor increasing the % of utilized time.
We have numerous Professional Svcs and Project Mgmt Reps that are scheduled on Service Orders for an entire day or part of a day and at the same time may have rec'd an invite from a Customer for a phone call/conf call for an hour as an example and if they accept it, it now synchs to the Dispatch Board as a personal item thereby skewing the total # of hours scheduled and the % they are utilized. Because their conference calls change quite frequently, it would really cause much more administration and confusion to have to create a task in TP for these as they have already accepted them through Outlook on their calendars.
Is this something we can look to in the next release of TP?
We have numerous Professional Svcs and Project Mgmt Reps that are scheduled on Service Orders for an entire day or part of a day and at the same time may have rec'd an invite from a Customer for a phone call/conf call for an hour as an example and if they accept it, it now synchs to the Dispatch Board as a personal item thereby skewing the total # of hours scheduled and the % they are utilized. Because their conference calls change quite frequently, it would really cause much more administration and confusion to have to create a task in TP for these as they have already accepted them through Outlook on their calendars.
Is this something we can look to in the next release of TP?
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