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2017 Service Master Class

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Session 1: Configure Settings That Work For You
In this 2-hour session, users will learn about the different settings that can make servicing clients easier in Tigerpaw. The discussion will then move to best practices to solve specific problems. In this forum, you will be asked to respond to one of a few questions. You will also be asked to issue at least one reply to another members comment.
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Session 2: Schedule Work With Ease
This 2-hour session will continue from the previous session. Now that users have an understanding of status and priority settings, it’s time to streamline the process of scheduling work through the dispatch board. In this forum, you will be asked to respond to one of a few questions. You will also be asked to issue at least one reply to another members comment.
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Session 3: Manage Service Contracts
In this 2-hour session, users will learn about the difference between contracts and agreements, and when you should use each. We will also discuss the different billing options available between the two documents in Tigerpaw. In this forum, you will be asked to respond to one of a few questions. You will also be asked to issue at least one reply to another members comment.
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Session 4: Simplify Billing Through Agreements
In the final 2-hour session, users will learn how to create and manage and agreements in Tigerpaw. We will end today’s session with a summary of everything we’ve learned and will provide the attendee with a chance to ask any outstanding questions regarding managing service workload in Tigerpaw. In this forum, you will be asked to respond to one of a few questions. You will also be asked to issue at least one reply to another members comment.
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